My cousin’s wedding
was held in Vivanta by Taj in 2010, Pune and they had booked about 15 rooms for
all the guests from all over the country. I and my family attended the function
and we stayed at this hotel for 3 days. We had arrived along with four other
families at the hotel and hence our luggage was all put together at our
arrival. It was late in the evening, about 10:30 p.m., and the climate was
horrible. It was pouring for continuously 5 hours and hence our arrival was
delayed by 2 hours due to the traffic jam and bad roads. I was quite upset with
everything that had happened and hence my mood too was off. I just handed over
my luggage to the bellboys present there and asked them to guide me to my room.
I thought to first order dinner in the room as we had all been starving all the
way to the hotel and couldn’t stop anywhere to have food. After few minutes, my
luggage arrived and I noticed 1 bag was missing. It was quite late already and
when I had 3 bags with me, only 2 were brought in. I inquired with the staff
and asked them about the bag that was missing. The bell boy tried to explain
that he had brought all the bags up and this was not acceptable as I was
already upset with the happenings and on-top I had to explain to the staff that
my bag was missing. I became furious when nobody was ready to listen to me and
the manager then approached me and explained me that he will try his best to
find my luggage but since I and my family were hungry, he asked us to have
dinner first and at the same time he’ll keep searching for my luggage. We
agreed and my wife tried to cool me down. After dinner, the manager approached
me saying that he had not found my luggage anywhere and I scolded him for his staff’s
carelessness. My wife asked me to search in the car once as she did not
remember me taking out the third bag while I was sure I did have one. We went
back to the car and I noticed the bag was left inside the car itself. It was
quite embarrassing for me as I had been blaming the hotel staff for my carelessness
and absent-mindedness. I apologized to them for the same but they were very
kind to me even after what had happened. They asked me to not be upset about
anything and they would always be of great help to me as long as I stay there.
I found them to have great hospitality and inspite of my rude behavior, they
did not ever try to make me feel guilty of anything. We stayed there for a
total of 3 days and 2 nights and at every point, the room service satisfied our
needs and queries in a timely fashion. I made it a point to thank the manager
before leaving the hotel for his kind behavior and courteousness that helped us
have a wonderful stay at the restaurant.
I am blogging about my luxury stay experience for an activity at BlogAdda in association with MakeMyTrip
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